What happens if the delivered EV doesn't match what I ordered?
Short answer:
Every unit is photo/video-verified and VIN-confirmed before your balance is due, so mismatches are rare — genuine discrepancies are resolved case-by-case.
We reduce mismatch risk by confirming the exact VIN, photos and specification before your balance payment is due — you approve the specific unit, not just a listing.
- Before shipment — any issue found at the pre-shipment inspection stage is corrected or the unit is replaced before it's loaded, at no cost to you.
- After delivery — if a genuine discrepancy from the confirmed specification is found on arrival, we work with the buyer case-by-case toward a resolution (replacement parts, price adjustment or partial refund depending on the issue); remedies differ by what went wrong, so we don't publish a blanket money-back policy.
Keep your pre-shipment approval, invoice and delivery photos — they're what any resolution is based on.